The purpose of my blog is to educate people to avoid making errors online. Only a real jerk would ever use one of these articles to bully and shame someone. It says a lot more about the person who abuses the content than it does about the person who made the mistake.
Very few people are going to accept your viewpoint just because you tell them that they should. This is especially true if there is someone with an opposing viewpoint that is also being shared.
If you wish to persuade people to accept your side of the story, you must make it easy for people to see your entire argument and supporting evidence. When it is your side, and you feel passionate about it, it is easy to fall into the trap of thinking that everyone should already know what you know, then wondering why they do not agree with you when speak with them.Continue reading
People in groups are disturbingly easy to manipulate to precipitous action. A crowd is like water, able to be made to flow one way or another by simple action upon it.
The purpose of this article is to educate you on some of the techniques that could be employed to incite a crowd to violent or other action without the cause being readily apparent. By design, there is not sufficient information in this article to exercise these techniques. These methods are deceitful and dishonorable, and should not be employed by people of integrity.Continue reading
With the ongoing failure of local news sources, local candidates find themselves with a new challenge. They also have a new opportunity.
Candidates for town, county, and local state representative offices will often find that their constituents are unfamiliar with, or wholly ignorant of, they key issues that they are running on. Because of this, may consultants will advise candidates not to try to educate but to focus on tactical technique like driving voter turnout of known supporters, lawn signs, punchy direct mail, and the like.Continue reading
There is an effort in the Connecticut capitol of Hartford which could have two important results: implementing a system of tolls to fill in the massive shortfall in funds needed to repair the state’s aging roads, and losing the Democrats control of the state government.
Presently, the Democrats control the governor’s office and both houses of the legislature, and most information I can find confirms that either tolls or significant tax hikes are necessary to fund road maintenance. Many of the state’s roads and bridges are over 50 years old, and generally they are built to last about that long before needed major repair. This was entirely foreseeable, but, as usually happens in government, the problem was kicked down the road until it became a crisis.Continue reading
Public outrage has demonstrated tremendous power to topple the mighty who have done wrong. There are limits to this power.
What is the power of public awareness? First, and often most importantly, it can provide cover and safety for victims to come forward and bring their allegations. These allegations can spur disciplinary action from bosses. They can lead to public actions like boycotts. It could even lead to legal action as in the cases of Weinstein and Cosby.
Public awareness and outrage, on its own, however does nothing. It only has an effect when it can leverage a vulnerability of the accused. This is why liberal politicians such as Al Franken face so much more severe consequences than conservative politicians like Donald Trump when allegations are leveled against them.
In Al Franken’s case, most of his previous supporters were inclined to support the #MeToo movement and believe accusers. Franken himself chose not to defend himself as vigorously as he could have because of his own support for the movement.
In Trump’s case, on the other hand, his supporters were already suspicious of such allegations. Those who are upset about his alleged misdeeds would be opposed to him even without them, so the effect on his political position and power is quite limited.
It may feel that the whole world is on fire when one is facing allegations. In fact, it is usually a fairly small group of people who are truly incensed. Most people are simply too busy to care about what may have happened outside of their inner circle.
If this small group of people who are angered happen to include one’s bosses, clients, influential voters, family, friends, etc, then the consequences of an allegation are profound. If not, the consequences are far more academic.
And here we have one of the key frustrations for the #MeToo movement. The most unapologetic, the most degenerate, the most misogynistic men who do the most harm are almost untouchable by the power of public outrage. On the other hand, men who commit misdeeds on a more modest level as well as men who generally support their cause but transgress, such as Al Franken did, are very effectively removed from authority and influence.
Far from building a movement, this particular dynamic causes the movement to slowly erode its own base of power while leaving largely untouched the power base that opposes the movement.
There are a few important conclusions to draw from this dynamic.
The first is that public outrage will affect different people very differently. In some cases, it may have no impact at all as long as the recipient of the outrage doesn’t give it credibility.
The second is that this phenomenon may cause people to more actively seek more like minded people to associate. If one is concerned about being a target of this kind of outrage, they may inoculate themselves by filtering their associate and even clients and business partners. The social consequences of this can be profound, but we are seeing this form of self exile more and more often.
Are you dealing with public outrage based on misinformation? Contact us. We can help.
Recently, Secretary Betsy Devos was discussing the fear of school shootings and the importance of preventing them. This is unusual for Republicans because discussions of school shootings usually segues directly into gun control, an issue that Republicans tend to oppose.
Their plan for protecting students was to arm school staff, and the language used to justify the program provided some illumination as to why this an active part of their agenda.
They suggested that students were in danger. Students and parents are living in fear.
A few days later, President Trump was talking about the need for the Wall. He used words like “invasion,” “protect our borders,” and other terms that strike fear into the hearts of Americans. This is not a matter of policy. It’s a matter of life and death. At least that’s what he’d have you believe.
The larger fear agenda
Why so much fear? Fear in schools. Fear on the border. Fear in trade policy. Fear everywhere. Why is everyone telling us to be fearful? Does someone benefit from this?
As it turns out, someone does benefit. The Republican party. A recent article in Psychology Today explained a series of recent studies that explain that Conservatives tend to be more fearful and Liberals more optimistic. It has also been shown that a person can be made to make more Conservative choices if they are in a higher state of fear than they would otherwise.
In other words, people can be scared into voting Republican. They can also be inspired into voting Democrat.
This is why Barack “Yes We Can” Obama was so successful in his campaigns. It also explains why Donald “Build the Wall” Trump was so successful in his.
Much as we see in the use of outrage tactics, the more afraid the administration can make the public, the more support they will have. You only need someone to keep you safe if you feel you are in danger, so the strategy of emphasizing danger, demonstrating the ability to protect you, and decrying your opponent’s weakness is an effective strategy.
Messaging for effect
In many situations, there are concurrent emotions that will drive individuals to support a cause or campaign. As people have become angrier about egregious misdeeds revealed by the #metoo movement, they have become more likely to believe other allegations. On the other hand, if they are made to think about false allegations, they become less inclined to believe.
We see it in marketing as well. People who feel more positive are more inclined to make large purchases, so many advertisers want people be in a positive, hopeful mood. They want to emphasize a happy positive future in which you can enjoy your new car, house, clothes, TV, etc.
This occurs in many domains, and we can see it well demonstrated in modern politics today. Historically, when Republicans have used the fear strategy, Democrats have often made the mistake of trying to play their game, but not as well. If Republicans are tough on crime, and Democrats try to catch up, they build the level of fear in the electorate. That only helps Republicans who have already positioned themselves as the “strong” party that will “keep you safe.”
On the other hand, when Obama used a message of hope, it shifted the mood of people, making them more receptive to his message. You don’t care who is better at keeping you safe if you do not feel you are in danger.
What we can learn
In any campaign you run, whether it is crisis communications, political campaign, or regular marketing, you must consider what mindset will make people most receptive to your message and try to encourage that mindset. If you chase your opponent’s message, you will simply push the mindset that supports them while being runner up in their messaging.
Always develop your own space, and then seek to dominate that space.
Do you need help discovering what mindset you need to create in your audience and how to message to them? We can help. Contact us.
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If you are in a communications crisis situation, especially an adversarial reputation crisis, one of the first things you must understand is what are your vulnerabilities.
A vulnerability is a place where your detractors can hit you that will cause real damage. It doesn’t matter if 50,000 strangers on the Internet think you’re a jerk if it doesn’t affect you in any material way. However, if that message reaches certain key people, then it can be profoundly impactful.
Bosses. Clients. Business partners. Business associates. Family and friends. These are just a few examples people whom it would be very bad if they were to be affected by the misinformation being spread about you.
Taking action to defend vulnerabilities
If you are dealing with a misinformation situation, and the truth is really on your side (if the truth is not on your side, you need to get yourself in the right first) then there are few things you must do.
First, identify where your vulnerabilities exist. Do you have a boss who could fire you? Do you have key clients who might believe the stories?
Next, determine the best way to make sure that the story will not impact these areas of your life. Sometimes, it’s simply a matter of knowing that you have sufficient trust with this person that they’ll stand by you. In other cases, you may want to tell them about the situation before they hear about it somewhere else.
There will also be cases where it’s not clear how big the firestorm will get, and you want to be careful not to spread the rumors where they would not go on their own. In those cases, you may just want to monitor the situation and be ready to respond if someone close to you does hear the story but not share it yourself.
The better people know you, the less likely they are to believe lies about you. This is why building a personal network is extremely important.
Awareness is key
Regardless of what action seems most prudent, awareness is most important. You must know where you vulnerabilities exist and give some thought to how you can defend those vulnerabilities.
You can’t protect what you don’t understand.
Are you facing a situation where a rumor or misinformation is threatening to cause real damage in your life? We can help. Contact us.
You may have heard about a survey that was done saying that 27% of people think that Santa should be “genderless,” and about a backlash to such an idea. Who knew that people were talking about Santa’s gender? As it turns out, no one knew. No one was actually talking about it.
This situation gives us an excellent example of outrage tactics and how certain triggering headlines can be used to manipulate audiences for various purposes.
Starting with Graphic Springs
When we track this Santa gender story back to its start, we find a company called Graphic Springs. They put out a survey to 1,000 people asking about how respondents would rebrand Santa if given the opportunity. It is not clear from their article if they suggested these changes and people voted yes or no or if they solicited suggestions.
While it is possible that the people of Graphic Springs were simply curious about how Santa could be rebranded, it is more likely that they had the more cynical motive of driving traffic to their web site where they sell low cost design and logo creation services.
An interesting piece of background of Graphic Springs, who is based in Nice, France, is that they have an F rating from the Better Business Bureau. The BBB has asked them to stop offering a money back guarantee without clear conditions of who gets their money back.
This all starts with a company trying to get some attention by leveraging a surprising idea about a popular character: Santa Claus. Commercializing Santa is not a cynical as it may sound, since our perception of Santa is based almost entirely on Coca-Cola’s depiction of the jolly old fellow in the first place.
Outrage Tactics Move Forward
In each iteration, the language in the reporting becomes a bit more suggestive of controversy.
Channel 6 says, “Survey: Some say Santa should be rebranded female, gender neutral.”
The Mirror then says, “People say Santa should now be female or gender neutral – sparking debate.”
While the first makes it clear that people were speaking in response to a survey, the Mirror makes it sound like people are saying this out of the blue. One could even interpret it to mean that there is some kind of movement or event organization behind such an effort.
A web site called Town Hall did not mess around at all with their title.
26% becomes “almost 30%,” and the outrage beings.
No more mention of a survey in the headline, and the opinionated article as much as says, “you can have my fat, bearded Santa when you pry him from my cold, dead, candy-cane-striped fingers.”
Santa Gender Outrage Objective
Of course, this makes great click bait which brings big bucks into those who are receiving the clicks. Might there be other motivations for such inflammatory language?
There is a powerful political motivation as well. There is an existing belief among some conservatives that there is some movement on the Left to disassemble the basic fabric of our society: disrupting the family, reconstituting gender, and changing all the rules as we know them. To those who hold this belief, this is terrifying. They feel that those who are behind it must be stopped.
Some politicians and political movements benefit greatly from the support of such terrified individuals. They can rally their support with examples of new offensives by the “disruptive forces” whom they fear so much.
This is one such example. “First, it was that bathrooms. Now it is Santa Claus himself!” They convince people that there are forces that want to give Santa gender reassignment surgery or even neuter him! Reasonable human rights issues of transgender rights become conflated with absurd issues of regendering Santa Clause.
A pretty viscerally terrifying concept to some.
What’s the goal? What is this trying to achieve?
When the union man who’s union interests have been protected by Democrats votes for a Republican advocating Right-to-Work laws because he thinks the Republican will protect Santa Claus, you see what the goal is. You also see how well it works.
Both Sides Do It
Both the Left and the Right engage in such outrage tactics. Also, both Left and Right decry it when then other side does it, while claiming that they never do it.
Both sides definitely do it. It may be called different things. It may take different forms, but if you look for it, you’ll see it everywhere.
No, no one is going to rebrand Santa Claus. He won’t lose his beard or be neutered any time soon. This is just another occasion to rile people up, make money through clicks, and bring attention to a previously unknown logo design company.
You got played, and a lot of people made money from it.
Next time you see something so outrageous that you can’t believe it, take a minute to consider if you really should believe it.
Are you or your organization facing outrage tactics or other threats to your reputation? We can help. Contact us.